PAYMENT POLICY

We understand, different customers have different preferred way of payment so we tried to accommodate as many different ways as we can. Here is the list of payment modes that we accept,

1.
Payment by Paypal is definitely preferred. Credit card processing is only done through Paypal.
2.
You can wire money using any of your local banks if the facilities are available. Please check with us for further detail before sending.    mailto:marketing@njgems.com  marketing@njgems.com  
3.
Money Order or Cashier Order in $ US will only be accepted if your combined sales value is above $ 300 due to high bank fee for currency conversion. Please check with us on the Payee Name and other details before sending.  Note. - Money Orders, Cashier Orders Please pay $6 bank clearance charge.
4.
Alternatively you can send International Money Order (Bank Draft) in either Thai Baht or $ US Dollar for any combine sales value and likewise check with us on the Payee name.
 
Once payment is cleared, we will process your shipment and ship out within 24 hours during business hours. If you pay via money order, personal or business checks, please allow 2 to 3 weeks from the time we deposit your check before shipping. We do not accept credit card Payments over the Telephone or Via Fax. For more detail on shipment, please refer to our Shipping Details.

      

SHIPMENT POLICY AND INSTRUCTION

For purchases or combined value up to $500, the type and cost of shipment methods and conditions are as follow.
1. By Registered Mail at $ 8.00  (No insurance). (Delivery duration will be approximately 2 weeks upon shipping out)
2. By Envelope at $ 40.00 ($ 3.00 insurance included). (Delivery duration will be approximately 3-5 working days depending on location)
  For sales or combined sales >$500.00, shipment by at $ 50.00 is a definite and there will be a separate premium on additional insurance. Please contact us for more info.
 

 

* will not ship product to P.O. Box Address. For high value item, please provide us your reachable contact number so that  can contact you for delivery (if necessary).
  * Please note that we are not liable for any tax incurred. All shipments may be subjected to tax by their local customs.
  * Registered mail - Delivery duration will be approximately 2 weeks upon shipping out.
  * - Delivery duration will be approximately 3-5 working days depending on location
  * Please note, we do not make money from shipping. All the rates given are by The rate is subjected to changes and we will inform you accordingly.
*Prices mentioned are only for the U.S.A. For shipping costs to other countries please look at

             

RETURN POLICY AND INSTRUCTIONS

* We are very stringent with our Quality. We do not deal in Synthetic or Man Made Gems. All our gemstones are 100% natural. If an item has been determined to be synthetic (by a recognized gemologist), you will receive a full refund without hesitation.

* In any event, if the item(s) you purchase is not in accordance to the written description stated (example incorrect weight, wrong clarity specification and/or different species) in the auction, return is gladly accepted. We always try to do our best to present our items as close to the actual color as possible. Please do note that the color does vary with different monitors. If you are in doubt, please feel free to check with us before bidding. We will love to assist you on this.

* For all returns, please do so within 3 days of receipt and inform us your intention by email. Upon receiving the return item, we will only refund you less 13% for restocking fee and shipping fee (if any) from the closing item value. Initial shipping fee is non-refundable.  Damaged Items will not be accepted and will be returned to shipper. You may choose to leave that refund amount for future purchase or exchange for similar item and/or value. Before returning the item, please send by REGISTER POST only to the following address :
 

Malisa Pitanon
39/ 40 Srichan Rd. T. Wat Mai
A. Muang Chanthaburi 22000
Thailand

 

* Please insure the merchandise against loss in transit and prepay freight and handling charges. Our company is not responsible for any gemstone or jewelry that it does not actually receive or that is not returned in accordance with the above terms and condition.
 

24 Hour Contact: Our contact email is                                    mailto:marketing@njgems.com                                             
We answer all emails within 24 hours.                                      

 

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NJ GEMS LIMITED
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